FAQ - ALPHA CHEMIKA ! ISO 9001 Quality System Certified Organization

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FAQ

Q. How to make contact with Alpha Chemika?
A: ALPHA CHEMIKA can receive your messages and queries through E-mail, Phone, Fax or Post. If you have a Quotation, Catalog of any specific item, Price List or some other, please make the use of provided feedback forms. You are always welcomed to contact us for all types of information.

Q. What is the minimal order that we can make available?
A: We require the minimum orders to be of at least euro 500. Nevertheless, we interpret that clients need to place small sample orders in the starting phases, so as to test the marketed products. Samples against value are accessible on special request.

Q. What is specific about the payment terms?
A: All payments should be accessible in euro, unless differently mentioned in the acknowledgment sent to you. Mentioned below are the options available for payment :

Part Payment in Advance :
For big orders, there is a requirement of 25% value in advance. Balance payment is collectible against the delivery of documents via your bank. This mode involves Bank Charges that are owed by the buyer.

Full Advance Payment BY TT Transfer :
This mode is extremely suitable for small orders as it lessens the bank charges active in other manners of payment. There is an option to send Wire Transfer or Telegraphic Transfer (TT) to the Bankers under proposition to us.

Letter of Credit :
We demand Sight Letter of Credit against the bulk orders. This mode of payment includes considerable Bank charges. All Bank Charges are in accordance with the terms of Letter of Credit as well as to the buyers' account.

Q. What are the Shipping mode and their charges?
A: Normal modes of delivery are - "Air Freight"or "Sea Freight". Still, we also utilize Sea Post Parcel, Courier, Air Post Parcel etc. upon the specific request from clients.

It is your choice to inquire for the prices inclusive of shipment costs or we can make the delivery of goods on "Freight To Pay basis". The shipping costs differ in accordance with the shipment-size, its destination and dispatch-mode. C.I.F. taxation are quoted if you inform the exact quantity, manner of dispatch and destination preferable by you.

Q. How can a Quote can be got ?
A: Please make the selection of the relevant products from our all-inclusive product range and do mention the product name, un no /cas no / cat no / in accordance with the requirements mentioned in the feedback form.

Q. How can a price list / catalog can be attained ?
A: The selection of the applicable products from the extensive product range is a must. You should mention the product name / cat no /cas no / un no as per the essentials of the feedback form.

Q. Do you have any global approvals or certifications?
A: We stand as an ISO certified company.

We are deals in Lab Chemicals.
"Only deals in retail accepting orders upto 500ml only".

trade india member

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